Golang Job: VP of Technology

Join Aigent.ai’s fast-growing team for an exciting opportunity. Our Artificial Intelligence platform provides real-time, content-based guidance to call center agents, supporting call centers in the financial services, fintech, insurance, insurtech, and healthtech verticals.

Aigent seeks a VP of Technology to lead the vision for and manage our existing natural language processing and AI technology, infrastructure, backend, and architecture; define strategies and growth plans; manage the technology budget, and oversee architecture and information security. This role will report to the CEO and work closely with the VP of Product and the VP of Tech Operations.

We are looking for an experienced candidate with SaaS expertise, Artificial Intelligence and Machine Learning knowledge, a deep technical understanding of R&D, and strong leadership abilities. Knowledge of the contact center space is a plus but not required.

Responsibilities:

• Motivate and inspire your team and colleagues; be a critical part of the leadership team
• Define the enterprise technology vision and strategy in partnership with key Aigent colleagues
• Lead the technology roadmap and work closely with product and engineering to determine prioritization, resource allocation, and timelines for Aigent.ai
• Manage the AI and R&D teams to prepare for the future of our product
• Collaborate with product and engineering on the development lifecycle – for example, requirements analysis, strategic planning, design/architecture, execution, deployment, and maintenance
• Own accountability for information security and manage the security team
• Communicate technology strategy to partners and investors
• Ensure Aigent’s technology is used efficiently, profitably, and securely

Qualifications:

• Based on the US East Coast, NYC preferred
• Strategic thinker with 10+ years of experience working and leading in SaaS
• Excellent leadership, team building, and management skills, including a track record of coaching and mentorship
• Strong communication skills with the ability to present a technology vision confidently in a way that motivates others both internally and externally
• Understanding of budgets and business-planning
• Data-driven to evaluate product-market fit and other aspects of product performance, able to identify insights that will influence future decisions
• Have a proven understanding of best engineering practices for the full software development life cycle (SDLC), including coding standards, code review, source control, build, test, deploy, and operations
• Call center telephony system familiarity is a plus but not required (Avaya, AWS Connect, Twilio, Genesys PureCloud, etc.)

Current Aigent Tech Stack:

• Aigent adheres to modern SaaS software development principles including Event-/Message-Queue driven wherever possible and a stateless microservices architecture. The following is an overview of our languages/frameworks + infrastructure and data store stack.

Programming languages/frameworks:

• Golang
• NodeJS
• ReactJS
• Python
• Scala/Spark
• C++/C (ASR & Kaldi)

Basic infrastructure & data store:

• Ansible
• Kubernetes
• Software defined networking
• VPN: OpenVPN & Wireguard
• Gitlab CI/CD
• Elasticsearch
• ArangoDB / PostgreSQL / MySQL
• Minio
• MQTT (Mosquitto and VerneMQ)
• Kafka
• Bare metal server infrastructure provided by IaaS providers like Leaseweb, Hetzner, and/or OVH

About Us:

Aigent is a live voice AI software solution for contact centers that listens to and

understands calls in real time and provides immediate guidance to call center agents to augment their conversations with customers – like having a highly-trained supervisor on every call. With its proprietary speech model, Aigent not only augments agent and customer conversations – it also accurately transcribes all customer calls within seconds and provides insights to support call center

operations; meet regulatory, compliance, and audit obligations; and improve agent training.

Aigent’s technology is a powerful tool for highly-regulated businesses with stringent compliance needs, exacting regulatory obligations, fraud detection, and audit obligations such as the fintech, crypto, banks, healthtech, and insurtech businesses.

Benefits:

Aigent.ai offers competitive benefits for you and your dependents, including health: dental; vision; life insurance; short- and long-term disability; additional voluntary supplemental life insurance; and Employee Assistance Programs (EAP). Aigent.ai offers a Flexible Time Off plan to all its colleagues, enabling you to balance life and work commitments to meet the evolving challenges of today’s work culture.

Compensation:

Aigent.ai offers a competitive total compensation packaging, including stock options via equity grants.

Fair Hiring:

We are committed to fair hiring practices and value an inclusive, collaborative work environment for all our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.

Contact: For more information or questions contact [email protected]

Job Type: Full-time